Tag Archives: customer service

The Tipping Point

Posted on January 21, 2014 by leighton

After my father died in early 2012, I struggled with how to honor his memory. Dad was a truly great man and I often feel at a loss to live up to his legacy. There were many things I wanted to try, but … Continue reading →

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The Brief Reprieve

Posted on April 13, 2011 by leighton

In July of 2001 I experienced one of the worst parts of the corporate world: looming layoffs. It created one of the most stressful moments in my life to that point. It was bad to start with, but an employee … Continue reading →

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Real Change

Posted on February 9, 2011 by leighton

How does this always happen, I thought. I was second in line at my favorite fast food establishment. Unfortunately, the other two lines briskly moved while I just stood behind only one person hunched over the counter paying. I started … Continue reading →

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